Operations Unpacked: A Day in the Life - Natasha Mackintosh on Leadership, Operational Excellence, and moving to Australia
🎙️For Episode 8 of Operations Unpacked we’ve taken a trip Down Under in recognition of the strategic alliance between The Chartered Institute for Securities & Investment (The CISI) and FINSIA🎙️
Rachel Clark Chartered MCSI and I spent a virtual 'Day in the Life' with Natasha Mackintosh who works for bdhSterling in Australia and is a winner of the Rising Star in Business Operations Award by the Business and Operations Management Network 🏅
In just 35 minutes we covered:
🚀 The challenges and opportunities that come with a career in operations
🔮 The importance of communication and being able to simplify the complex
⛰️ How to navigate steep learning curves
🤝 The benefits of having mentors from an early stage of your career
📅 What a typical day in business operations looks like for a global company
🎤 How operational staff can become great leaders
🪄 What makes a good operational professional beyond technical capabilities
We also discussed moving countries from a personal and professional perspective, the importance of policies and procedures (a hill I will die on!), and how the EOS system has turbocharged operational execution.
Huge thank you to Natasha Mackintosh for taking part in this episode all the way from Perth, Australia. We would love to hear from other operations professionals, so do get in touch with me if you’d like to feature in a Day in the Life episode!
🎧 Listen now: this podcast is available on Apple, Amazon, Spotify, and CISI.TV. You'll find the links in the comments.
🚀 We’ve got a whole host of brilliant episodes in the pipeline including How to Be Second, Financial Promotions, and Client Assets. Follow me to keep up!
❓Do you have any operational topics you'd like us to unpack? Send me a DM...
✨Creator credits✨
Presenters: Victoria Sena and Rachel Clark Chartered MCSI
Editor: Ollie Murphy
Platform: The Chartered Institute for Securities & Investment (The CISI)
🎧 Listen now: