Operations Unpacked: AI - Moving Beyond the 'What' to the 'How'
🎙️ The first episode of Operations Unpacked is officially live! 🎙️
We wanted to start by unpacking one of this year's hot topics: AI in Financial Services. I teamed up with Kirit Teli and welcomed two absolute powerhouses to share their expertise:
💥 David Royle CEO of Tanhill.ai
💥 Jamie Crossman-Smith, Founder of Bloch.ai
In just 45 minutes, we covered:
🧠 David’s journey from digital transformation in the 2000s, data science within banking and technology giants for 10 years, through to bringing AI innovation and enablement to the SME sector
📊 Jamie’s leap from a 2017 Google paper to a PhD in AI
🚗 The first self-driving car (built in the 1980s - yes, really)
💬 How LLMs are outperforming humans in identifying vulnerable customers
📚 Why even ChatGPT was no match for the FCA Handbook, and what firms can do about it
⚖️ Comparing the UK, EU, and US approaches to AI regulation, and why the UK comes out on top
👩💼 The fact that CIOs, COOs, and CFOs are leading the AI charge - but why CEOs should be
🚀 What happens if firms don’t implement AI, and why that’s a bigger risk than most realise
We also got real about the blockers to adoption, the cultural shift needed, and the actual impact of AI on jobs and leadership.
This isn’t just another AI podcast. It’s the one that asks:
👉 What does AI really mean for your firm?
👉 How do you move from the what to the how?
🧑🏫 David and Jamie are running AI Workshops for the CISI. You can find further details and book on the CISI website.
🤝 And if you’re ready to unpack the future of operations hit follow, because we’re just getting started.
✨ Creator credits ✨
Presenters: Victoria Sena and Kirit Teli
Guests: David Royle and Jamie Crossman-Smith
Editor: Ollie Murphy
Platform: The Chartered Institute for Securities & Investment (The CISI)
🎧 Listen now: